1. Troubleshooting Methodology

• Troubleshooting stages
• Professionalism

2. Operating Systems

• Operating system fundamentals
• Directory management
• File management
• File and folder permissions

3. Electricity and Power Supplies

• Electrical safety
• Power supplies
• Power supply troubleshooting

4. CPUs and Motherboards

• Central processing units
• Cooling techniques
• Motherboards
• Motherboard and CPU troubleshooting

5. The Basic Input/Output System

• The BIOS and CMOS
• The POST and boot processes

6. Memory Systems

• Memory
• Memory packaging
• Memory installation
• Memory monitoring
• Memory troubleshooting

7. Bus Structures

• Buses
• The PCI bus

8. Expansion Cards

• Video cards
• Sound cards
• Internal modems
• Expansion card troubleshooting

9. Peripheral Connection Types

• Serial and parallel connections
• PS/2 connections
• USB connections
• FireWire connections
• Multimedia connections
• Port, cable, and connector troubleshooting

10. Data Storage Devices

• Drive adapters
• Hard drives
• Optical drives
• Removable storage devices
• Drive maintenance
• Storage device troubleshooting

11. Video Output and Image Input Devices

• Monitors
• Cameras

12. Printers

• Printing technologies
• Printer installation
• Printer optimization and maintenance
• Printer troubleshooting

13. Connecting Computers

• Networking concepts
• Wired network connections
• Basic internetworking devices

14. Networking Computers

• Addressing
• Client configuration

15. Network Troubleshooting

• Troubleshooting basics
• Troubleshooting the network

16. Portable Computers

• Notebook computers
• Configuration

• Component replacement

• Notebook issues

17. Windows Management

• System management
• Task Scheduler
• Resource management
• Remote management

18. Windows Monitoring

• System monitoring
• System performance
• Backup and restore

19. Operating System Troubleshooting

• Windows startup
• System troubleshooting

20. Security

• Operating system security
• Windows Encrypting File System
• Security hardware
• Common security threats
• The human aspects of security

21. Windows Installation and Upgrades

• Windows installation
• Upgrades

22. Safety and Maintenance

• Safety and hazards
• Computer maintenance
• Safe work practices
• Disposing of computer equipment

1. Network Theory

• Networking Terminology
• Network Categories
• Standard Network Models
• Physical Network Topologies
• Logical Network Topologies

2. Network Communications Methods

• Data Transmission Methods
• Media Access Methods
• Signaling Methods

3. Network Media and Hardware

• Bounded Network Media
• Unbounded Network Media
• Noise Control
• Network Connectivity Devices

4. Network Implementations

• Ethernet Networks
• Wireless Networks

5. Networking Models

• OSI Model
• TCP/IP Model

6. TCP/IP Addressing and Data Delivery

• TCP/IP Protocol Suite
• IP Addressing
• Default IP Addressing Schemes
• Creating Custom IP Addressing Schemes
• Implementing IPv6 Addresses
• Delivery Techniques

7. TCP/IP Services

• Assigning IP Addresses
• Domain Naming Services
• TCP/IP Commands
• Common TCP/IP Protocols
• TCP/IP Interoperability Services

8. LAN Infrastructure

• Switching
• Enable Static Routing
• Implementing Dynamic IP Routing
• Virtual LANs
• Planning a SOHO Network

9. WAN Infrastructure

• WAN Transmission
• WAN Connectivity Methods
• Voice over Data Transmission

10. Remote Networking

• Remote Network Architectures
• Remote Access Networking Implementations
• Virtual Private Networking
• VPN Protocols

11. System Security

• Computer Security Basics
• System Security Tools
• Authentication Methods
• Encryptions Methods

12. Network Security

• Network Perimeter Security
• Intrusion Detection and Prevention
• Protect Network Traffic Using IPSec

13. Network Security Threats and Attacks

• Network-Based Security Threats and Attacks
• Apply Threat Mitigation Techniques
• Educate Users

14. Network Management

• Network Monitoring
• Configuration Management Documentation
• Network Performance Optimization

15. Network Troubleshooting

• Network Troubleshooting Methods
• Network Troubleshooting Utilities
• Hardware Troubleshooting Tools
• Common Connectivity Issues

 

Labs:

Lab 1: Easter-Egg Hunt

• Connect the Names and Pictures
• Find and Search for Other Interesting Items
• Examine Things More Closely

Lab 2: Build a Simple Network

• Process
• Physical Diagram

Lab 3: Student Workstation Configuration

• Configuration Parameters
• Steps

Lab 4: Ping and ARP

• Examine Your ARP Cache
• Ping Other Hosts and Examine Your ARP Cache
• Examine a Sample ARP and Ping Exchange

Lab 5: Switch Configuration

• Step-by-Step
• Switch Configuration

Lab 6: Install a Router

• Current Network Design
• Create a New IP Addressing Scheme to Support Multiple Networks
• Fit Routers into the Wiring of the Network
• Configure and Install Router

Lab 7: Network Troubleshooting

• CompTIA Troubleshooting Strategy
• Hardware Tools that can Help Troubleshoot Problems
• Common Software Tools for Network Troubleshooting
• Network+ Troubleshooting Scenarios