Drive Down Costs and Grow Revenue
Multi-channel self-service capabilities allow you to offer high-demand information via the Web, 3G video, or speech-access interface.
Offer More Convenient Ways To Do Business
Communicate with your customers by their chosen medium - voice, the Web, e-mail, or instant messaging - with built-in options for online collaboration with knowledgeable agents.
Gain Actionable Insights and Customer Intelligence
Reporting and analysis tools streamline management of business and customer service initiatives and easily integrate information from other sources - to give supervisors and management clear view of activity on all channels.
Create Unmatched Customer Experience
Intelligent routing tools ensure that each contact is delivered to the right place the first time using routing criteria specific to your business, making up-to-date information available to agents any time they need it.
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Corporate training |
Quality can only be experienced, not described.
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CCIE Bootcamp Schedule |
CCIE R&S 10-DAY BOOTCAMP
CCIE SERVICE PROVIDER V3.0 10-DAY BOOTCAMP
CCIE SECURITY V4.0 10-DAY BOOTCAMP
CCIE VOICE 10-DAY BOOTCAMP
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