ICOMM - Introducing Cisco Voice and UC Administration
This course covers, introduction to Cisco's UC systems and its components, including:
- Cisco Unified Communications Manager (CUCM)
- CUCM Express
- Cisco Unity Connection
- Cisco Unified Presence
Objectives
- Components and characteristics of a Cisco UC solution
- Call flows and call legs
- Configure endpoints
- Implement and configure end users
- Configure and enable telephony and mobility features
- Configure end-user voice mailboxes and options
- Configure Cisco Unified Presence
- Configure and generate CUCM reports
- Run and analyze Call Detail Records reports
- Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
- Using the Cisco Real-Time Monitoring Tool (RTMT)
- Monitoring voice mail usage in Cisco Unity Connection
- Configuring Disaster Recovery System
Who Can Take This Course
- Network administrators and network engineers
- CCNA Voice candidates
- Telephony and voice system engineers
Prerequisites
- Basic knowledge of CUCM, Unity Connection, and router administrative tasks
- CCNA or equivalent knowledge
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Content covered in ICND1 and ICND2, or CCNAX
Follow-On Courses
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
Course Content
1. Cisco UC Solutions
- Components
- Characteristics
2. Administrator and End-User Interfaces
3. Call Flows in CUCM and CUCM Express
- Call Flows and Call Legs
- Configuration Components Impacting Call Flows in Cisco UC Manager
- Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
- Characteristics
- Configuration Requirements
- Implementation Options
5. Enabling End-User Telephony and Mobility Features
6. Unity Connection and Unified Presence
- End-User and Voice Mailbox Characteristics and Configuration Requirements
- End-User and Voice Mailbox Implementation Options
- Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
- Providing End-User Support
- CUCM Reports
- CUCM CDR Analysis and Reporting Tool Reports
- Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Disaster Recovery System
Labs
Lab 1: Topology and Deployment
Lab 2: Exploring Administrator Interfaces
Lab 3: Exclusive - Load CUCM Administrative Configuration
Lab 4: Exploring End-User Interfaces
Lab 5: Enhanced - Exploring Call Flows in CUCM
Lab 6: Exploring Call Flows in CUCM Express
Lab 7: Enhanced - Implementing Endpoints
Lab 8: Implementing End Users
Lab 9: Enhanced - Enabling Telephony Features
Lab 10: Enabling Mobility Features
Lab 11: Exclusive - Configuring Unity Connection for Integration
Lab 12: Exclusive - Configuring CUCM for Integration with Unity Connection
Lab 13: Implementing End Users and Mailboxes
Lab 14: Exclusive - CUCM Configuration for CUPS Integration
Lab 15: Exclusive - CUPS Configuration for CUCM Integration
Lab 16: Enhanced - Configuring CUPC Clients for Presence and Desk Phone Control
Lab 17: Providing End-User Support
Lab 18: Enhanced - Generating CUCM Reports
Lab 19: Generating CUCM CAR Tool Reports
Lab 20: Monitoring the System with Cisco Unified RTMT
Lab 21: Monitoring Usage of Cisco Unity Connection
Lab 22: Backing Up and Restoring CUCM
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| Corporate training |
Quality can only be experienced, not described.
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| CCIE Bootcamp Schedule |
CCIE R&S 10-DAY BOOTCAMP
CCIE SERVICE PROVIDER V3.0 10-DAY BOOTCAMP
CCIE SECURITY V4.0 10-DAY BOOTCAMP
CCIE VOICE 10-DAY BOOTCAMP
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